Contact

Do you have doubts or do you want more information on how to buy on the online Skull shop? Consult our Questions and Answers section and, if you don’t find the right answer to your doubts, contact our Customer Service.

You can pay by the following methods:

• Bank transfer
• Credit card or Paypal
• Cash on delivery (service charge: 3% of the total)

You can find more information about payment methods by clicking here.

If you are registered, you can check the status of your shipment by accessing your account, where you can also find all your previous orders.

We prepare the shipment of your order within fifteen working days. In case of payment by bank transfer, the timing will be calculated after having received the payment of the payment.
Orders placed on Saturdays, Sundays or holidays will be processed starting from the first available working day.

Delivery times by courier vary depending on the destination.

You can receive your order even on vacation, if you are in Italy; if, on the other hand, you are abroad, you can request postponed shipping by leaving a message when ordering or by contacting our customer service.

You will receive an e-mail at the address you indicated with the tracking number of your package, where you can check the status of the shipment; if you think you haven’t received it, check also in the Spam folder, or log in to your account or contact our Customer Service.

If you have received an incorrect product, ordered the wrong size or are not satisfied with the item, you can return the product directly online from your account or by contacting our Customer Service.

If you are not registered on the site and want to return a product you have received, contact our Customer Service.

To make a return, log in to your account and select the order that contains the product you want to return. Select the item (…) at the top right, select the product you want to return and fill in the fields that are requested to you. You can only return new products, not yet worn. You can choose whether to change the product with another or request a refund. If you have difficulty making online returns, contact our Customer Service.